The introduction of the Covid-19 virus into the country poses a significant challenge to all Canadian businesses, particularly SMEs. Many of them have revised their sales strategy to start selling online. Young entrepreneurs have also seized this period of confinement as an opportunity to go into business, more specifically into e-commerce.
Indeed, entrepreneurs must master their main activities, but it is not as simple. Dealing with limited resources while managing the various aspects of running a business, such as accounting, finance, marketing, communications and others, is a huge source of stress for beginners. It would then be tempting to use the services of a secretary to delegate administrative tasks to her, but such relief often comes at a price that is well beyond their means.
However, an affordable alternative to the services offered by secretaries has recently become available on the market: the services of a remote receptionist. Although the services of a remote receptionist are fully personalized, they generally involve four components: telephone service, appointment scheduling, customer service and e-mail management.
Telephone service:
Your receptionist ensures a human presence and a continuous availability of your company, which reinforces the confidence of the various external actors towards your company. Remotely, she is responsible for taking your calls and forwarding them to the right person, if necessary.
Appointment scheduling:
Whether you offer professional services or sell goods online, your receptionist can make appointments by phone, email, SMS, fax or pager, and manage your schedule according to your availability.
Customer service:
Your remote receptionist reflects the image of your business, hence the importance of excellent customer service. Professional and competent, she informs and politely answers customers’ various questions, depending on the particularities of your company.
Email management:
An automated telephone service can sort your calls, but it can never be compared to the personalized and versatile services of a remote receptionist. In addition to a telephone service, she also manages your emails: she responds to requests for information, she filters out spam, she forwards important e-mails to the appropriate people, etc. She also ensures that priority emails will be dealt with first.
The services of a remote receptionist undoubtedly allow you to catch your breath and focus on the main activities of your business, by delegating some administrative tasks. What she offers goes beyond your expectations, since the impact of her help generally has positive repercussions on several spheres of the company. These include enhancing the corporate image, strengthening the client-company relationship, increasing the company’s availability, improving the company’s logistics, reducing superfluous expenses, and so on. All this leads, of course, to a better company performance.
If you also want to give yourself a well-deserved break, Nuage B has you covered. Contact us for more information on our remote receptionist services as well as all the additional services for entrepreneurs.
