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What makes a great virtual receptionist?

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Answering phone calls, managing your schedule, replying to emails, forwarding letters… All these administrative tasks can be very time-consuming, and we ought to say that they are not the most exciting things to do. Imagine what you could accomplish if you can be freed from these boring tasks! DREAMS COME TRUE… You know what? More and more entrepreneurs are having their dreams come true with the help of a virtual receptionist. With a minimal fee, the latter can help your customers book appointments and place orders, schedule your meetings, take your phone calls, manage your emails, and much more. AN ADDED VALUE They are definitely an added value to your company as they provide a positive image to your business. Most customers rather speak to a live person when they seek help. If providing quality support is part of your priority, then you should consider hiring a virtual receptionist. Finding the right virtual receptionist is not easy yet it is crucial as he/she will be the one interacting with your customers on a daily basis. In order words, he/she represents your company. Here are a few traits that you want to focus on when looking for your “the one.” OPTIMISTIC & EMPATHETIC Remember Eeyore, the melancholy donkey in Winnie the Pooh? Party poopers are no-no’s in this circumstance. People calling you are customers or potential customers who are seeking for help. Therefore, they expect to talk to someone who can truly help them, competent, with an attitude of confidence, preferably. They want to speak to someone who cares about the problems they have. Based on a customer service survey conducted by Harris Interactive, 73 % of consumers are likely to fall in love with a brand with a friendly customer service, and 87 % of them will actually share their great experience with their friends and family. Building a strong customer network starts with a human centric customer service approach. SMART Building and maintaining a healthy relationship with virtual employees might be more complex, so you want to find someone that catches on quickly messages you are transmitting him/her, the nuances of the industry, and the company dynamic. He/she must be able to easily adapt to whatever online communication tools you will be providing him/her with. A smart and experienced virtual assistant knows exactly what and when to speak to your customer in order to inform and to comfort them. They do not have any mind-reading superpower, but they do know how to interact with the clientele with a friendly approach. PROBLEM-SOLVING SKILLS You hire a virtual receptionist to solve your problems, not to create new ones! He/she should be able to deal with different kinds of issues, like angry customers, needy clients, or a sudden rush of calls. A good receptionist should be able to handle any situations, while making customers feel at ease and providing them with the exact information they are looking for. Whatever your needs may be, your virtual receptionist should be able to understand and address your customers’ issues as fast as possible. FIND THE RIGHT VIRTUAL RECEPTIONIST RIGHT HERE! Now that you know what to look for in a virtual receptionist, it’s time to find the right one for your business. Where? Look no further, because Nuage B has a full team of virtual receptionists ready to assist you. They are fully qualified and experienced virtual assistants with all the traits mentioned above. Contact us now to find your best match!

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Much more than a telephone service!

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The introduction of the Covid-19 virus into the country poses a significant challenge to all Canadian businesses, particularly SMEs. Many of them have revised their sales strategy to start selling online. Young entrepreneurs have also seized this period of confinement as an opportunity to go into business, more specifically into e-commerce. Indeed, entrepreneurs must master their main activities, but it is not as simple. Dealing with limited resources while managing the various aspects of running a business, such as accounting, finance, marketing, communications and others, is a huge source of stress for beginners. It would then be tempting to use the services of a secretary to delegate administrative tasks to her, but such relief often comes at a price that is well beyond their means. However, an affordable alternative to the services offered by secretaries has recently become available on the market: the services of a remote receptionist. Although the services of a remote receptionist are fully personalized, they generally involve four components: telephone service, appointment scheduling, customer service and e-mail management. Telephone service: Your receptionist ensures a human presence and a continuous availability of your company, which reinforces the confidence of the various external actors towards your company. Remotely, she is responsible for taking your calls and forwarding them to the right person, if necessary. Appointment scheduling: Whether you offer professional services or sell goods online, your receptionist can make appointments by phone, email, SMS, fax or pager, and manage your schedule according to your availability. Customer service: Your remote receptionist reflects the image of your business, hence the importance of excellent customer service. Professional and competent, she informs and politely answers customers’ various questions, depending on the particularities of your company. Email management: An automated telephone service can sort your calls, but it can never be compared to the personalized and versatile services of a remote receptionist. In addition to a telephone service, she also manages your emails: she responds to requests for information, she filters out spam, she forwards important e-mails to the appropriate people, etc. She also ensures that priority emails will be dealt with first. The services of a remote receptionist undoubtedly allow you to catch your breath and focus on the main activities of your business, by delegating some administrative tasks. What she offers goes beyond your expectations, since the impact of her help generally has positive repercussions on several spheres of the company. These include enhancing the corporate image, strengthening the client-company relationship, increasing the company’s availability, improving the company’s logistics, reducing superfluous expenses, and so on. All this leads, of course, to a better company performance. If you also want to give yourself a well-deserved break, Nuage B has you covered. Contact us for more information on our remote receptionist services as well as all the additional services for entrepreneurs.

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E-commerce in the midst of the global pandemic

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Online Business There are many businesses that sell goods and / or services through their website. In fact, this type of business has seen significant growth in Quebec in recent months as a result of the provincial government’s containment instructions related to covid-19. Thanks to the contactless delivery service offered by almost all online businesses, it is now possible to consume safely in the comfort of your own home. Despite the pandemic followed by a very likely economic crisis, e-commerce remains a safe bet for entrepreneurs and investors. This devastating event is unprecedented, but such uncertainty could lead to incredible opportunities for all those who know how to seize it. Chances are that e-commerce companies stand out as winners in the end. However, before launching blindly your online business, you must understand that this type of business differs little from physical businesses in terms of legal formalities, the first step remains to find a business address. What type of domiciliation should I choose? In Quebec, all businesses must register with the Registre des entreprises, and even online stores cannot escape this rule. As a result, the founder of the company must submit an administrative address that will be used to receive all important communications and that will appear on all official documentation. In this regard, the holder of the new business has two choices: he can use the manager’s personal address or he can retain the services of a domiciliation company. The first option appears to be the simplest and most affordable at first glance, but in reality it is much more complex than it seems. In order to legally operate a professional activity in one’s own home, one must apply to the city for a certificate of commercial occupancy. Each city has its own by-laws as to the number of employees permitted, the proportion or area of the premises occupied for business purposes, the number of customers in the premises, etc. In addition, apartment buildings and condominiums often prohibit mixed use of the premises. Due to the many restrictions, this solution is rarely viable in the long run. After five years, the majority of online business owners end up renting commercial premises in order to separate their private life from their professional life, although this solution is often fraught with financial consequences. Nowadays, most e-merchants prefer to retain the services of a domiciliation company. Many domiciliation companies have appeared on the Quebec market in recent years due to the growing popularity of this service. Particularly coveted by e-merchants, the domiciliation service allows online companies to take advantage of a business address in a strategic and prestigious location, without any staff necessarily operating at this address. Thus, this solution is ideal for giving online businesses a positive brand image in front of their partners, suppliers and customers, in addition to being much more affordable than renting commercial space. Most of the time, domiciliation companies also offer additional services to make life easier for entrepreneurs, such as access to a virtual office, a fully equipped meeting room, mail management, a virtual secretary, and much more. The whole city may be on hiatus, but that’s no reason to delay the realization of your entrepreneurial dream. If you also want to launch your own e-commerce, it would be wise to use a commercial domiciliation service, and for this Nuage B can help you. Don’t wait any longer, contact Nuage B to find out how it can make your life easier according to your expectations and your budget

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Do e-businesses need an address?

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Launching e-commerce is a great idea, since it has been steadily gaining popularity for some time. Thanks to technological advances, there is nothing easier than running an online business. With a minimal investment, your business opportunities have no limits; you can target the local market as well as the international market, no matter the size of your business. You can effortlessly provide easy to manage and personalized customer experience. With e-commerce growing in importance, various tools and manpower are available to young entrepreneurs at very affordable prices. The domiciliation service is probably the most coveted tool for e-merchants, although its usefulness is often questioned. Yet, a business address for an online business is as important as a physical business, if not more. Online stores, like street-front businesses, must follow certain mandatory formalities related to the creation of a business, including the registration of a business address with the Registraire des entreprises. Most entrepreneurs without a fixed office often have the reflex to use their home address as their business address, but this is a very big mistake! We ought to keep in mind that this address appears on all your company’s official documents, including the Registrar’s website. This means that everyone will know where you live! This is certainly not the kind of personal information you would like to disclose to the general public. It is only natural to want to separate your private life from your professional life, and it is possible to obtain a business address without having to rent a fixed premise. All you have to do is to ask the services of a domiciliation company like Nuage B. Renting space in a busy location can be quite expensive. After all, e-commerce does not always need a conventional office to function properly. The business domiciliation service allows you to obtain a business address in a strategic location without having to pay for an office rental. Hence, you can have your head office at the location of your choice, where you want to officially operate your business, without always being physically on site. To reach a large clientele, an address in Montreal is a good choice, especially in a reputable location in the metropolis, such as inside the Château St-Ambroise located in the St-Henri district, next to the Lachine Canal, southwest of Montreal. After all, a business, online or offline, is much more credible with an official address, because it increases the transparency of your business. Consequently, this option is the ideal solution to give a positive image to your brand. And Nuage B can help you. Located in the heart of the St-Henri district, this business domiciliation company offers you competitively priced packages, in addition to providing various complementary and personalized services adapted to e-merchants. So you can have access to a virtual office, professionally appointed meeting rooms, mail and phone call management, and more. Contact us for more information!

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Company Domiciliation: Your Business Address

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Terms may sometimes be confusing. When you register your business with the Registraire des entreprises, you are required to submit an administrative address that will serve as the head office. This address can be a home address, a business address, or even a post office box, it doesn’t really matter as long as all important documents can be sent to this address. As for the mailing address, this is simply the address used to receive all mail, including letters and parcels. When we talk about a business address, we are referring to the place where you operate your corporate activities or where your customers and business partners can find you. These three addresses can be the same as they can be different. One thing is sure: it is strongly advised not to use a home address as a business address. First of all, receiving clients in your living room does not make you look very professional, on top of giving your company a bad image. Secondly, it is important to separate your professional life from your personal life in order to preserve your privacy. Finally, for safety measures, it is also not advisable to have too much coming and going in your own home. For all these reasons, it is important to not using your home address as your business address. Obviously, commercial space generates significant costs, so not all businesses, especially start-ups and self-employed workers, can afford it. Fortunately, there is a very affordable and personalized solution: the company domiciliation service, among others, offered by Nuage B. The price is entirely based on your needs. You can choose an option with or without a shared office, on a monthly or ad hoc basis; the choice is yours. Since you only pay for what you use, this service is affordable. Its benefits obviously go beyond its economic price. Unlike a post office box service, the company domiciliation service not only allows you to obtain a business address in the desired strategic location to receive your letters and parcels, but this service can come with other complementary options. At Nuage B, for instance, a virtual receptionist service is offered with its company domiciliation service. You can therefore see your workload lighten up considerably, knowing that someone will forward your calls and e-mails properly. Moreover, you make your business looks like a large and professional company with competent employees.  This allows you to work from the comfort of your own home and save money, while looking like a professional company, without having to invest in a workspace. In fact, your customers will never know that your head office is limited to a postal service and a shared meeting room. Make a good impression and contact Nuage B for more information on its company domiciliation service

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