Answering phone calls, managing your schedule, replying to emails, forwarding letters… All these administrative tasks can be very time-consuming, and we ought to say that they are not the most exciting things to do. Imagine what you could accomplish if you can be freed from these boring tasks!
DREAMS COME TRUE…
You know what? More and more entrepreneurs are having their dreams come true with the help of a virtual receptionist. With a minimal fee, the latter can help your customers book appointments and place orders, schedule your meetings, take your phone calls, manage your emails, and much more.
AN ADDED VALUE
They are definitely an added value to your company as they provide a positive image to your business. Most customers rather speak to a live person when they seek help. If providing quality support is part of your priority, then you should consider hiring a virtual receptionist.
Finding the right virtual receptionist is not easy yet it is crucial as he/she will be the one interacting with your customers on a daily basis. In order words, he/she represents your company. Here are a few traits that you want to focus on when looking for your “the one.”
OPTIMISTIC & EMPATHETIC
Remember Eeyore, the melancholy donkey in Winnie the Pooh? Party poopers are no-no’s in this circumstance. People calling you are customers or potential customers who are seeking for help. Therefore, they expect to talk to someone who can truly help them, competent, with an attitude of confidence, preferably. They want to speak to someone who cares about the problems they have.
Based on a customer service survey conducted by Harris Interactive, 73 % of consumers are likely to fall in love with a brand with a friendly customer service, and 87 % of them will actually share their great experience with their friends and family. Building a strong customer network starts with a human centric customer service approach.
SMART
Building and maintaining a healthy relationship with virtual employees might be more complex, so you want to find someone that catches on quickly messages you are transmitting him/her, the nuances of the industry, and the company dynamic. He/she must be able to easily adapt to whatever online communication tools you will be providing him/her with.
A smart and experienced virtual assistant knows exactly what and when to speak to your customer in order to inform and to comfort them. They do not have any mind-reading superpower, but they do know how to interact with the clientele with a friendly approach.
PROBLEM-SOLVING SKILLS
You hire a virtual receptionist to solve your problems, not to create new ones! He/she should be able to deal with different kinds of issues, like angry customers, needy clients, or a sudden rush of calls. A good receptionist should be able to handle any situations, while making customers feel at ease and providing them with the exact information they are looking for. Whatever your needs may be, your virtual receptionist should be able to understand and address your customers’ issues as fast as possible.
FIND THE RIGHT VIRTUAL RECEPTIONIST RIGHT HERE!
Now that you know what to look for in a virtual receptionist, it’s time to find the right one for your business. Where? Look no further, because Nuage B has a full team of virtual receptionists ready to assist you. They are fully qualified and experienced virtual assistants with all the traits mentioned above. Contact us now to find your best match!
